Business Intelligence – BI – is nothing new, but it’s certainly an incredibly hot topic right now, particularly at a time when organisations are being pressured to do more, with less, and keep customers satisfied in the process.
Delving into communications data that lies potentially untapped, at your fingertips, could therefore reveal far more about your company, than you may otherwise ever know.
It’s our job to help you unpick the data generated by your communications cloud, and generate maximum value from it, quickly. Because, if a single telephone call alone is said to provide 600 pieces of possible insight (Tiger.io), imagine how many metrics you could uncover across an organisation’s voice, video, messaging, conferencing and collaboration infrastructure.
This isn’t information to be afraid of, nor are you behaving like ‘Big Brother’ if you start to home in on it. We’re simply helping to uncover facts that enable you to ask important questions and make informed decisions surrounding technological investments, the customer experience, workplace performance, employee engagement, wellbeing levels and more.
“Mental health is now thankfully a topic openly discussed in the boardroom – with employee wellbeing an increasingly important strategic objective for organisations large and small.
But still, I fear, too many businesses sweep the subject under the carpet, hoping their colleagues are completely fine. Some leaders are perhaps worried, even, about what they may discover if they actually checked in to see how people are feeling.
But assumptions are dangerous, particularly where wellness is concerned. And this is one of the fantastic ‘softer’ benefits of UC analytics.
Uncovering data about device usage and time of day patterns doesn’t automatically signify an immediate problem, of course, but it could signify a possible mental health risk, if the individual feels disconnected from the team or overworked. On the other hand, it may transpire that there’s actually a training requirement, but the data can at least subtly start the conversation.
This area of leadership can no longer go overlooked.”
Tim Mercer, CEO, Vapour
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