We’re cloud technology leaders…

…with a problem-solving toolkit that unlocks growth, drives change, fuels innovation, boosts productivity and removes workplace headaches.

We came to the market with a cloud-first mission, perhaps before UK businesses were ready. But now everyone is talking about digital transformation, we’re a safe pair of hands, making the complex simple, clever and powerful. And with an eye constantly on the future, there’s far more to come from our HQ.
Our technology is exciting, but only people can get excited. That’s why we’re as known for our team as we are our toolkit. We work with clients to demystify the jargon-filled world of cloud, and will never settle for just, ‘OK’.

Customers love our passion, honesty, energy and ownership. We’re not afraid to ask “why?” but we’ve always got your back.

Meet some of the people that make the impossible possible.

Tim Mercer

CEO

He began his career in the armed forces, so is not your average tech entrepreneur. But having learnt the importance of communication, camaraderie and integrity away from the business environment, Tim has a clear, bold and human-centred vision, that encourages our cloud technology specialists to think differently, be brave and push for better.

Carol McGrotty

Head of transformation and operations

Referred to by many as the lifeblood of our team, Carol is a people-orientated, process-driven customer service specialist who ensures we join the dots when delivering any project, large or small. Bridging every gap between sales, operations, technical team and ongoing support, she is a true ambassador for women in tech.

Alec Stephens

Sales manager

With 15 years’ technology experience – and counting –Alec is passionate about demystifying the often unnecessarily complicated world of tech to unlock customers’ true potential. Focusing on being technology agnostic, it’s his role to listen, challenge and problem solve, using our toolkit to drive the change our customers seek.

Blaine Craig

Customer services manager

You don’t achieve a 30-year career in communications without looking out for the customer. Blaine knows that quick wins don’t build relationships, so instead, he’s focused on the client’s long game, constantly. He asks the right questions and takes time to stop and think before making decisions, keeping things clear and simple along the way.

Jill Playfair

Finance manager

With a passion for helping things grow – whether on her allotment or at Vapour’s HQ – Jill is a self-confessed ‘non techy’ with a firm eye on our future. Just like her colleagues, she is sharp, looks beyond the obvious, and isn’t afraid to challenge the status quo, which drives Vapour forward while we concentrate on customers.

Greeta Sagris

Executive administrator

The ‘glue’ that keeps every member of the Vapour team connected, tri-lingual Greeta brings a strong project coordination skill set and heaps of energy to her role, which quite simply means, she gets s*** done. If we make a promise, we deliver it, so it’s Greeta’s job to free up our senior management team’s time, to fly.

James Hartley 

Key account manager

A key touchpoint for existing customers keen to optimise their digital transformation projects and fuel further innovation, James provides a consultative approach, guiding our clients from start to finish. With over 10 years working in telecoms, he makes things happen – nothing with James is ‘off-the-shelf’.

Tim Stableford

Account manager

He may have an impressive B2B sales background, but Tim’s non-technical experience – to date – is one of his biggest assets. His approach is objective-driven rather than technology-focused, which means he has a straight-talking manner that’s like a breath of fresh air in the otherwise complex world of cloud. The ultimate ‘can do’ man.

Dan Needham

Business development manager

Experienced in the world of cloud with a strong enterprise background, Dan is naturally inquisitive and the ultimate ‘outside the box’ thinker. He’s a big talker but – whether you know it or not – he’s asking exactly the right questions and listening too.  You won’t get a lazy answer with Dan – you’ll get an intellectual solution right for the people it’s designed for, not just the company.

Mark Taylor

Business development manager

A personable salesperson who loves a challenge, Mark is technology agnostic, in favour of understanding the who, what, why, where and when, before he recommends the how. With a varied business development background, he has spent his career getting to know people, in order to uncover the opportunities they don’t even know exist. He loves the team vibe in the office - regardless of the hill climb he cycles on his way in!

James Wood

Senior sales support

Supporting the sales team with 8 years’ experience in the technology industry, James promises to cut to the chase –using less jargon to guarantee our solutions are simple, effective and understandable. He’s got a constant eye on emerging tech too, which keeps both Vapour and customers’ businesses, fresh.

Becky Pritchard

Sales support

Making sure the sales team can generate leads and get things done, our sales support brings 8 years’ experience in cyber security – from customer assistance to account management – to her role at Vapour. Becky is always bursting with ideas and has a stellar set of client relation skills – a true people-person and an asset to the growing team.

Amanda Harrison

Desktop project manager

Throughout every touchpoint from kick-off to completion, our desktop project manager Amanda works with customers to get projects delivered. With a strong timeline of experience – including running her own country inn – she has a crucial grasp of telecoms and isn’t afraid to ask, could we do things differently?

Emily Potter

Operations & customer management coordinator

With a furious attention to detail, Emily is responsible for the end-end management of new install and modification orders, overseeing the customer activation service and forever exceeding expectations. The ultimate process-lover, she never misses a beat.

Jason Fenwick

Lead technical engineer

After 32 years working in the industry, Jason isn’t your typical IT engineer. Particularly passionate about maintaining customer data in the cloud – with an overwhelming knowledge of all things backups, firewalls and security – his positive mindset and proactive personality solves problems. He is a natural leader and customer favourite.

Salim Ramzan

Senior network engineer

With a challenging role – split between operational support and building networks for expansion – Salim effortlessly drives change and true business transformation. He has a 12-year career behind him, meaning there’s little he doesn’t know about designing futureproofed, highly adaptable and streamlined connectivity solutions.

Ronnie Paton

Cloud UC engineer

With a wealth of experience working in technology, our cloud UC engineer Ronnie, truly understands how to cut through the industry jargon to provide solutions that customers can grasp. His strategic set of processes and background in the military ensure the documentation of his projects – from working on presales tickets to looking after Vapour’s cloud communications solution – is second to none.

David Parsons

Solutions engineer

Bridging the gap between our sales and technical teams, solutions engineer David identifies, advises and designs the best fit cloud for our customers. With over 13 years’ IT experience working for MSPs, he provides the perfect set of skills to tackle tasks head-on, and explain even the trickiest technical concepts, in the most straight-talking means possible.

Richard Sasu

Network engineer

Arriving at Vapour with 3+ years’ experience, our network engineer, Richard, designs and implements new network solutions, to maintain performance and efficiency in client networks. He has a strong understanding of the industry and troubleshoots using a visual problem solving technique, as he installs, configures, and supports the wider team.

Paul Goodrick

Voice engineer

In the industry since 2006, Paul’s time within the technology arena speaks for itself. His primary role is to install our cloud voice solutions, but known for bringing a fresh perspective to projects, he’s the go to colleague when a customer encounters the unexpected and is unswervingly committed to keeping them connected.

Adam Greenhalgh

Service desk lead

A move that just ‘felt right’, Adam joined Vapour as service desk lead to manage all the incidents coming into the help desk, expedite tickets where needed, and monitor customer circuits. His strong set of communication skills alongside 7 years’ experience in tech, drive him to continually learn more – guaranteeing a customer friendly persona and the utmost professionalism.

Adam Wolstenholme

Finance assistant

Working hard to assist with anything from credit control to mastering Excel, Adam started at Vapour fresh into finance (and technology!) He has maintained a personal, hands-on approach since joining us straight from his studies, and has quickly become an integral part of our behind-the-scenes ops.

Want to be a part of Vapour?

Teamwork, empathy, loyalty and dependability are core to our DNA. We look out for customers – and each other – and colleagues have been hand-selected as much for their attitudes, as their skill sets.

So, if you want to challenge the status quo, push for better and love your work, send us your CV and tell us a bit about yourself.

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