We’re cloud technology leaders…

…with a problem-solving toolkit that unlocks growth, drives change, fuels innovation, boosts productivity and removes workplace headaches.

We came to the market with a cloud-first mission, perhaps before UK businesses were ready. But now everyone is talking about digital transformation, we’re a safe pair of hands, making the complex simple, clever and powerful. And with an eye constantly on the future, there’s far more to come from our HQ.
Our technology is exciting, but only people can get excited. That’s why we’re as known for our team as we are our toolkit. We work with clients to demystify the jargon-filled world of cloud, and will never settle for just, ‘OK’.

Customers love our passion, honesty, energy and ownership. We’re not afraid to ask “why?” but we’ve always got your back.

Meet some of the people that make the impossible possible.

Tim Mercer


He began his career in the armed forces, so is not your average tech entrepreneur. But having learnt the importance of communication, camaraderie and integrity away from the business environment, Tim has a clear, bold and human-centred vision, that encourages our cloud technology specialists to think differently, be brave and push for better.

Carol McGrotty

Head of transformation and operations

Referred to by many as the lifeblood of our team, Carol is a people-orientated, process-driven customer service specialist who ensures we join the dots when delivering any project, large or small. Bridging every gap between sales, operations, technical team and ongoing support, she is a true ambassador for women in tech.

Katie Mallinson

Katie Mallinson

Head of communications

Now a long-standing member of the Vapour team, Katie is an experienced communicator who is extremely familiar with the tech sector. Unafraid of complex briefs, she has a genuine passion for sharing our knowledge, to benefit the growth of Vapour and clients alike. Personable yet strategic in her work, she tells our story with an energy that never seems to run out.

Glenn Ollivant

Glenn Ollivant

Senior account director

An experienced tech professional who has worked for brands including Virgin, Kcom and TalkTalk Business, Glenn is an accomplished enterprise UCaaS specialist with a breadth of cloud tech knowledge across storage, security, networks and more. His quality of service and commitment to customers is outstanding, and he believes in agile, collaborative projects which align with Vapour’s culture perfectly.

Blaine Craig

Customer services manager

You don’t achieve a 30-year career in communications without looking out for the customer. Blaine knows that quick wins don’t build relationships, so instead, he’s focused on the client’s long game, constantly. He asks the right questions and takes time to stop and think before making decisions, keeping things clear and simple along the way.

Mark Taylor

Business development manager

A personable salesperson who loves a challenge, Mark is technology agnostic, in favour of understanding the who, what, why, where and when, before he recommends the how. With a varied business development background, he has spent his career getting to know people, in order to uncover the opportunities they don’t even know exist. He loves the team vibe in the office - regardless of the hill climb he cycles on his way in!

James Wood

Senior sales support

Supporting the sales team with 8 years’ experience in the technology industry, James promises to cut to the chase –using less jargon to guarantee our solutions are simple, effective and understandable. He’s got a constant eye on emerging tech too, which keeps both Vapour and customers’ businesses, fresh.

Debbie Paton

Desktop project manager

With a keen interest in the connectivity of products, and a health and safety NEBOSH qualification under her belt, our desktop project manager Debbie is responsible for ensuring our customers are kept informed throughout – from kick-off to completion. And the result? We bring in projects on time, using the best elements of our toolkit to suit each customer.

Jason Fenwick

Lead technical engineer

After 32 years working in the industry, Jason isn’t your typical IT engineer. Particularly passionate about maintaining customer data in the cloud – with an overwhelming knowledge of all things backups, firewalls and security – his positive mindset and proactive personality solves problems. He is a natural leader and customer favourite.

Salim Ramzan

Principal network engineer

With a challenging role – split between operational support and building networks for expansion – Salim effortlessly drives change and true business transformation. He has a 12-year career behind him, meaning there’s little he doesn’t know about designing futureproofed, highly adaptable and streamlined connectivity solutions.

Ronnie Paton

Cloud UC engineer

With a wealth of experience working in technology, our cloud UC engineer Ronnie, truly understands how to cut through the industry jargon to provide solutions that customers can grasp. His strategic set of processes and background in the military ensure the documentation of his projects – from working on presales tickets to looking after Vapour’s cloud communications solution – is second to none.

Paul Goodrick

Voice engineer

In the industry since 2006, Paul’s time within the technology arena speaks for itself. His primary role is to install our cloud voice solutions, but known for bringing a fresh perspective to projects, he’s the go to colleague when a customer encounters the unexpected and is unswervingly committed to keeping them connected.

Graeme McCabe_Vapour_Team (1)

Graeme McCabe

Cloud voice UC engineer

With nine years under his belt, Graeme is a true tech specialist at all-things telecoms. As Cloud voice UC engineer, he manages our platforms, installing and troubleshooting changes, while ensuring customers have a smooth transition to Vapour. With a background in the Royal Navy as a Submariner, Graeme is a calm and logical thinker who is always up for a challenge, especially after a cup of coffee.

Vapour Meet the Team  - Jordan Stephenson

Jordan Stephenson

Senior cloud and network engineer

As one of Vapour’s technical experts, Jordan ensures all network and cloud services are operational 24/7 for clients and partners, with a focus on maintenance and diagnostics. Starting in the telecoms industry in 2014, he has worked on everything from enterprise network design to data centre uplifts. Comfortable working autonomously, Jordan is a trusted member of the team whose problem-solving and analytical abilities are one-of-a-kind.

Adam Greenhalgh

Service desk lead

A move that just ‘felt right’, Adam joined Vapour as service desk lead to manage all the incidents coming into the help desk, expedite tickets where needed, and monitor customer circuits. His strong set of communication skills alongside 7 years’ experience in tech, drive him to continually learn more – guaranteeing a customer friendly persona and the utmost professionalism.

Sam Rainey - Vapour

Sam Rainey

Sales and marketing administrator

A critical component of the business working at the heart of our busy and growing sales team, Sam provides valuable support to keep complex assignments on track. As sales and marketing administrator, his day-to-day responsibilities include onboarding new customers and managing client relations throughout every step of the project. Fresh into the industry – but not a complete stranger to cloud tech – he is outgoing, diligent, and keen to augment his expertise.

Holly Eyre - Vapour

Holly Eyre

Business development executive

With an education-rich background in business and marketing management, and an extensive portfolio of experience in the hospitality sector, Holly has an unwavering ability to lead a team. Responsible for gathering and nurturing new leads to support our sales department, she’s wholeheartedly committed to delivering the ultimate customer experience – just ask WILL.I.AM, who she previously had the pleasure of serving sushi.

Kian Jackson Vapour Cloud work experience

Kian Jackson

Work experience student

An aspiring senior network engineer, Kian joins us as part of a work experience programme whilst studying his T-Level qualifications at Calderdale College. With a keen interest in coding and breaking down the barriers and jargon in tech, he’ll be working alongside our engineering team on a range of projects, to broaden and explore his future career opportunities.

Want to be a part of Vapour?

Teamwork, empathy, loyalty and dependability are core to our DNA. We look out for customers – and each other – and colleagues have been hand-selected as much for their attitudes, as their skill sets.

So, if you want to challenge the status quo, push for better and love your work, send us your CV and tell us a bit about yourself.

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