Tech leaders from throughout the UK gathered at The Chambers in Leeds last month, for an invite-only forum exploring the innovations that will disrupt the market in 2022.

Vapour hosted the intimate event at the prestigious city venue, to bring together some of the most pioneering thought leaders from the communication and cloud tech spaces. And a hand-selected number of customers were also asked to attend for an exclusive insight into where the market is going, and the impact the innovations could have on their businesses.

Leading the line-up was Fortinet’s Steve Mulhearn exploring the advances in the SD-WAN environment, and the emergence of SD-WAN 3.1 for organisations who really want to future-proof the resilience of their security and networking infrastructure. 

Next up was Content Guru’s Edward Winfield and John Funning. They explored the paradigm shift in customer service – particularly since the onset of the pandemic – and the changes that savvy organisations must make if they’re to retain their reputation and market share. Ed shared industry data which evidences individuals’ falling tolerance for poor service levels, and some surprising statistics regarding the ever-evolving need for businesses to offer omnichannel options when communicating internally and externally.

Logic Monitor’s Samkit Shah and Antony Hawkins delved a little deeper into the technology behind Vapour’s much-talked-about new Application Monitoring as a Service solution. But rather than relying on a PowerPoint presentation, the duo shared a live demo of the platform in action – showing how organisations can use AMaaS to see more, know more, and do more.

Vapour’s very own head of transformation and operations Carol McGrotty also took to the ‘stage’, to encourage the audience to understand how the implementation of technology, processes and people, can liberate business growth. She spoke honestly about the journey we have been through and the lengths we are going to, to push for continuous improvement – however major or marginal the gains.

To conclude the afternoon, there was an impromptu showcase of some extremely hot technology – the world’s only bonded and truly mobile router, built here, in England. While the event was not designed to have a sales focus, the audience lapped up this product introduction, and showered the trio of surprise guests from Albeego with questions about the device – which relies on multiple encrypted connections to a network, so the user’s data is never exposed to the ‘raw’ wireless environment.

Commenting on the day, Vapour’s CEO Tim Mercer said: “We’re here to join the dots for our customers – and we believe in being straight-talking. We’ve also missed the opportunity to spend time, face to face, exploring how we can solve today’s – and tomorrow’s – business challenges, together.

“The timing therefore felt right for our latest innovation forum – it’s been a while. But we wanted it to be exclusive, rather than a mass gathering. The day ran like clockwork, and the level of conversation in the room was inspiring. So much so, we started planning the next event before we even got home.”

To discuss any of these topics in further detail please contact Vapour on 0333 200 1142 or complete our contact form to request more information.

To express an interest in attending Vapour’s next innovation forum in the summer, please email Greeta Sagris – gs@vapourcloud.com

Everybody’s talking about Vapour’s Application Monitoring as a Service (AMaaS) solution – Logic Monitor – one of the hottest pieces of tech to emerge from our toolkit in the past 12 months. But what exactly is it, and why is its launch so well-timed? Here are the 10 key things you need to know about AMaaS, including why many businesses will be hugely dependent on it in 2022…

  1. Tech stacks have grown particularly complicated over the past couple of years, not least because of hybrid working practices. Understanding the true performance of these complex ecosystems is therefore tough enough – optimising them is even harder! Even the most technically astute CIOs are feeling the heat.
  2. Application monitoring provides a sharp pair of eyes across an organisation’s entire IT infrastructure – including on-premise, cloud and hybrid applications – for unparalleled visibility.
  3. Much like a proactive surveillance tool, it works by uncovering IT estate issues that may otherwise go unnoticed when IT teams only have so many pairs of hands. Detecting everything from broken processes and bandwidth drains, to significant network risks and non-compliance, it tells you what’s going on under the hood and the implications if no action is taken. Think preventative maintenance and performance optimisation, all rolled into one!
  4. Performance metrics and proactive alerts are accompanied by monthly recommendations from Vapour’s straight-talking tech team – if required – to help mitigate downtime before problems arise. For many customers, the human element of this service, is crucial.
  5. User productivity is safeguarded – if not boosted – which strengthens colleague job satisfaction too. We all know how draining it is when tech doesn’t work as it should!
  6. Happy, productive staff usually leads to greater customer satisfaction too, which is particularly important in competitive markets.
  7. In analysing and improving the efficiency of their networks and devices, businesses can often reduce the carbon impact of their tech – critical for organisations striving to leave no stone unturned when it comes to being greener.
  8. Traditionally, only large enterprises have been able to justify the cost of sophisticated application monitoring solutions. However, because AmaaS is available via an affordable monthly subscription fee, it delivers the ultimate in performance detection technology, irrespective of company size.
  9. It helps rectify potentially costly tech headaches before they arise and can arm IT teams with the data they need to validate or disprove the need for further investments. A slow network doesn’t necessarily mean a bandwidth issue for example – application monitoring delves deeper to protect tech spend. This is particularly important because, while many organisations’ tech budgets are increasing, so too are ROI expectations.
  10. To celebrate the launch of the AMaaS solution, Vapour is offering customers a 30-day free trial (T&Cs apply). Network performance audits are also available for non-Vapour customers.

To discover more about Vapour’s Application Monitoring as a Service solution, how it works, and the impact it could have on your business, contact our team.  

Businesses of all shapes and sizes, around the UK, are vocalising their desire to cut carbon emissions and protect the planet – not least because of the impetus that has emerged as a result of COP26.

But Vapour has taken things one step further, having signed the pledge to achieve ‘net zero’ emissions by 2040 – a decade sooner than the Government’s net zero target.

The commitment comes as the team signs up to the SME Climate Hub – an initiative recognised by the United Nations – Race to Zero campaign.

“The UK was the world's first major economy to set a target of being net zero by 2050,” elaborated Vapour’s head of transformation and operations Carol McGrotty. “But to achieve such a bold vision, we all need to do our bit.

“Net zero means that we must put no more carbon into the atmosphere than we are taking out of it. So, the hard work starts now!”

Vapour is no stranger to making environmentally friendly efforts, with initiatives over the years ranging from small steps such as wild-flowering, on-site recycling, and the use of energy efficient lighting, through to more major movements. Carol recently authored a piece for Comms Dealer, for example, which explored how vendors in the channel could all reduce their carbon impact. And she similarly shared advice on our own knowledge hub to help customers and partners improve the green credentials of their tech stack too.

“We must acknowledge the part that we all play in this,” she added. “Yes, it will mean operational adjustments in some instances, and a strategic mindset shift is arguably even more important than that. But think of the benefits of this effort. We’re talking about a planet that can be truly – but responsibly – enjoyed, for generations to come.

“I’m proud that there’s so much energy within the Vapour team, to make this happen.”

Watch this space to see how Vapour’s journey to net zero unfolds…

We’re halfway through the year – can you even believe it?! In this second instalment of our 2021 technology news roundup, we share some of the innovations and key digital transformation developments that have caught our eye over the last few months.

Here are some of our ‘must shares’…

Covid 19 accelerates AI use

We know that our dependence on technology and the number of people with advancing digital skillsets have accelerated globally as a result of the pandemic. And when it comes to artificial intelligence adoption, it’s interesting to see that the UK now features in the top five countries in the world, alongside Italy, Germany, France, and the US. TechRepublic reports how businesses are embracing it.

Workplace wearables

According to Raconteur, AI looks set to spark the latest office revolution too, with the workplace set to experience a number of further changes over the next 12 months. The use of wearables is one particular trend to keep an eye on!

Does ‘the new normal’ bring heightened cybersecurity risks?

In a 1Q21 global poll of 165 executives on behalf of Gartner, it’s interesting to note that the top three cybersecurity concerns all related to hybrid working. As we know, teams across the country rushed to implement remote solutions back in March 2020, and it seems that as the world now starts to return to some form of normality, these hasty implementations may not be up to scratch.

SD-WAN hits the headlines

Remote working is here to stay, which means organisations need to implement secure, future-proofed systems that keep endpoints and networks safe - and that’s where we shine! Vapour has partnered with Gartner Magic Quadrant-recognised Fortinet, to deliver a highly robust SD-WAN solution, which saw us hit the tech headlines too!

Check out our feature in Comms Business.

Think Microsoft Teams has revolutionised your business? You haven’t met TeamsLink yet!

Cloud technology disruptor Vapour is taking Microsoft Teams to the next level with the introduction of TeamsLink – a powerful direct routing solution which enables efficient, compliant external voice calls from within Microsoft Teams.

In the knowledge that hybrid working is here to stay, and has accelerated the digital transformation of businesses globally, this solution is fully cloud-based and aims to supercharge the Unified Communication capabilities of companies large and small.

Microsoft is the leading vendor in the UC market. And with over 230 million active 365 users every month, and 500,000+ organisations using Teams, it’s time to make it work harder for your organisation, believes Vapour CEO Tim Mercer.

“We’ve all been wowed by the impact that Teams has had on our working lives,” he said. “And we’ve seen incredible adoption rates at an astounding pace. But so many companies are merely scratching the surface when it comes to their true collaboration, productivity and reporting potential. We’re here to address that.”

With one tool for messaging, video meetings, calling, file sharing and more, TeamsLink’s intuitive online portal gives complete visual control over the management of users and call flows. It also offers the opportunity to uncover otherwise untapped business intelligence to analyse true workplace performance, service levels, engagement and morale.

Want to know more?

The easiest way to understand how transformative tech can be is to see it in action. So, Vapour is offering a behind the scenes look at TeamsLink’s functionality, in an information-filled webinar on 20 July.

In this 50-minute session – ‘Unleash the UC capabilities of Microsoft Teams — Introducing TeamsLink’ – Vapour will be joined by Barry Ward, product director and TeamsLink specialist from Wavenet.

The straight—talking event will cover:

Interested – find out more and register your place.

Want to research a little further first? Check out our new TeamsLink information hub.

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