It’s Debbie's turn in the spotlight this month. Having recently returned to the tech sector after a break, she’s keen to change the number of complex jargon and acronyms that make our world a daunting and sometimes inaccessible industry. With a keen interest in new innovations and how things work, the self-confessed music lover has a new ‘Sonos’ speaker on her tech wishlist, claiming it provides a more immersive experience that can’t be beaten!

Debbie, your 60 seconds start now…

How did you first get into the world of tech?

Back in 2003, I started working as a customer service advisor for a local cable TV company. As the company progressed and tech developed mainly around customer relations, retentions and customer experience, my roles adapted to suit, and I was able to become more exposed to the world of technology. I’ve always had a keen interest in technical developments and love to know how things work.

And what is your earliest memory of tech in your life?

Back before vinyl came back into fashion, I had a stereo with a turntable and cassette deck – I must have been around 10 at the time! I didn’t have any cassettes though, so I’m glad to see they’re making a comeback.

What’s the one quality you need to thrive in this environment (especially at Vapour)?

Passion for what you’re delivering, believing in the products and service you provide, and having the confidence to push to get the right results. At Vapour, we strive to overachieve on customers’ expectations, and I think that’s such an important quality.

And what is the one thing you would change about the tech sector?

Acronyms – the number of acronyms has increased exponentially, and having recently returned to the tech sector, Even I have had a lot to catch up on!

Why do you think Vapour stands out in the channel?

The staff and our passion for everything Vapour is trying to achieve. We see outside the box to ensure customers get the right solution. We aren’t afraid to ask ‘why’.

Complete the sentences:

The best piece of tech ever invented is...computers. They changed the world from getting cash out of a hole in the wall in the 70s to advancements in medicine and manufacturing

The next purchase on my (personal) tech wishlist is... a Sonos Sub! I love music, and Sonos has thought of everything for music lovers. They’re able to make the experience totally immersive.

A tech firm that has really stood out for me in the last 12 months is...  Amazon, if we can class them as a tech firm – they’ve been a godsend this past 12 months.

The biggest misconception in the channel is that...you have to be a ‘techy’ to understand technology!

By the end of 2021, our tech will have made organisations far more...agile. The COVID-19 pandemic has changed the way we live, and it’s no longer enough to just continue with the same digital structure that once existed. People are going to demand more flexibility and agility – which is where we come in.

Next up, we’ll be featuring service desk lead, Adam Greenhalgh, so keep your eyes peeled in October!