It’s no secret that the global tech sector is advancing at an astonishingly rapid pace – not least in relation to the now integral role of digital transformation in spearheading growth and success. But no matter the size or scope or your organisation – or how sophisticated your innovation strategy is – the only way to drive significant change is to leverage the power of people.

So, to champion some of the industry’ finest talent, and gain some insight into the minds of individuals from across the tech space, we’re inviting friends and partners of the business to take part in our quickfire Q&A.

Up next, it’s Craig Webster – contracts manager at award-winning IT service provider, Mint Support. Take it away, Craig…

Tell us about your role at Mint Support and the part you play in the tech sector.

As contracts manager, I’m responsible for maintaining and developing relationships with our new and existing customers – I’m always on the lookout for improvements in both service and delivery. Mint provides managed support services, primarily for the education sector, but also for businesses too.

What innovation was the turning point for your organisation, to get it to where you are now?

IT is continually developing, so keeping abreast of developments and being able to support customers through these changes is key. You could say that the PC and internet were the innovations that allowed us to ‘exist’, and their continuous developments mean we are always working alongside new technology.

And where’s next for your business?

We’re migrating into communication technology and making the most of remote tools to deliver services to customers further afield.

The biggest misconception faced by the tech sector is…

That technology will solve everything.

What do you think will be the biggest tech trend over the next 12 months?

Further development in AI and automation – that is definitely a trend I expect to see grow. I also think that we will see much more focus on sustainability and greener solutions within the tech space over the coming months.

What top tip would you give to an individual trying to excel their tech career?

Remember that technology is there to make life better for the end user. At the end of the day, you’re dealing with people.

The next purchase on my personal tech wishlist is…?

I’d love a drone – using that technology to capture creative video and photography appeals to me.

What is one longstanding piece of tech that you are shocked is still used today?

The vinyl record – but I’m glad it still exists.

If you are without the internet for an hour, what would be the first activity you resort to, to pass the time?

I’m a simple guy who remembers a time before the internet, so I can think of plenty of things. For me, I enjoy getting out of the house for a long walk and spending time with my family and friends. I think that sometimes, even if the internet is working fine, we should switch off, as it is easy to get distracted.

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