In our latest webinar ‘Unleash the UC capabilities of Microsoft Teams — Introducing TeamsLink’, we partnered with Wavenet to explore how organisations can make the most of this advanced, feature-packed tool, to take their use of Microsoft Teams to the next level.

Remote and hybrid working has dominated the news throughout the pandemic, and having accelerated the digital transformation of businesses globally, it’s here to stay. But collaborative working requires unified platforms that can meet the needs of organisations without the need to jump in and out of different channels like Slack, Zoom, email and the basic telephone.

So, while 200 million people now participate in Teams dialogue in a typical day, we know this game-changing platform could work even harder for your business.

In this 60-minute webinar, we therefore introduced TeamsLink. With one tool for messaging, video meetings, calling, file sharing, analytics and more, the intuitive online portal gives complete visual control over the management of users and call flows. It also offers the opportunity to uncover otherwise untapped business intelligence to analyse true workplace performance, service levels, engagement, and morale.

If you missed our virtual event, you can watch again to experience:

Who can TeamsLink help? Well to put it simply… everyone. Many companies are merely scratching the surface when it comes to their true collaboration, productivity, and reporting potential.

Watch the full webinar recording here.

Want to research a little further first? Check out our TeamsLink information hub.

Think Microsoft Teams has revolutionised your business? You haven’t met TeamsLink yet!

Cloud technology disruptor Vapour is taking Microsoft Teams to the next level with the introduction of TeamsLink – a powerful direct routing solution which enables efficient, compliant external voice calls from within Microsoft Teams.

In the knowledge that hybrid working is here to stay, and has accelerated the digital transformation of businesses globally, this solution is fully cloud-based and aims to supercharge the Unified Communication capabilities of companies large and small.

Microsoft is the leading vendor in the UC market. And with over 230 million active 365 users every month, and 500,000+ organisations using Teams, it’s time to make it work harder for your organisation, believes Vapour CEO Tim Mercer.

“We’ve all been wowed by the impact that Teams has had on our working lives,” he said. “And we’ve seen incredible adoption rates at an astounding pace. But so many companies are merely scratching the surface when it comes to their true collaboration, productivity and reporting potential. We’re here to address that.”

With one tool for messaging, video meetings, calling, file sharing and more, TeamsLink’s intuitive online portal gives complete visual control over the management of users and call flows. It also offers the opportunity to uncover otherwise untapped business intelligence to analyse true workplace performance, service levels, engagement and morale.

Want to know more?

The easiest way to understand how transformative tech can be is to see it in action. So, Vapour is offering a behind the scenes look at TeamsLink’s functionality, in an information-filled webinar on 20 July.

In this 50-minute session – ‘Unleash the UC capabilities of Microsoft Teams — Introducing TeamsLink’ – Vapour will be joined by Barry Ward, product director and TeamsLink specialist from Wavenet.

The straight—talking event will cover:

Interested – find out more and register your place.

Want to research a little further first? Check out our new TeamsLink information hub.

As the UK begins to hope for brighter times, it’s perhaps no surprise that our CEO Tim Mercer thinks there’s a lot to be positive about, as we close the door on a successful Q1. Here, he talks everything from growing IT budgets, to the growing pains of teams still separated due to social distancing rules…

As Covid-19 restrictions continue to ease, everyone is now looking forward – particularly our customers and friends who have been able to re-open their businesses for the first time in months.  To these guys, you made it, and we’re rooting for you!

They’ll no doubt be happy to put Q1 behind them, but that doesn’t mean there aren’t some important points to be taken from January-March.

Organisations have once again demonstrated incredible resilience in the face of more lockdowns, trading restrictions, lost custom, disparate teams, and home schooling. And as is often the case during a crisis, there have been some incredible examples of ongoing innovation and camaraderie in the space, as a result. We’ve seen news of impressive mergers and acquisitions too, which shows just how important the world of tech is right now – particularly in AI, automation and cyber security.

At Vapour HQ, we’ve had the busiest four weeks of the last 12 months in terms of new enquiries. A recent report by Gartner – which states that IT leaders have had the green light to spend on digitisation – perhaps explains this spike. In fact, an article in Computer Weekly quotes research vice-president John-David Lovelock, who said that: “Last year, IT spending took the form of a ‘knee-jerk’ reaction to enable a remote workforce in a matter of weeks. As hybrid work takes hold, CIOs will focus on spending that enables innovation, not just task completion.”

This certainly correlates with the type of projects we’re being asked to support on. Last year, many organisations made a mass switch to Microsoft Teams, for example. Now they’re talking to us about things like Teamslink – a cloud hosted phone system built into Microsoft’s environment, and business intelligence across their Microsoft stack.

Elsewhere, some CIOs realised that their disaster recovery strategies simply weren’t robust enough, so business continuity is now a priority. Other tech leaders are concentrating on innovations such as robotic process automation to take their customer experience standards to the next level.

The enquiries are as varied as they are numerous, but one thing’s for sure – the days of Vapour being known merely for voice, networks and storage, are long gone. Even our rebrand back in January, feels like a lifetime ago.

With our evolution, has come growth in the team, with five new starters joining us in Q1 alone. Onboarding fresh colleagues hasn’t been without its challenges, particularly as a business known for our culture, but it has made us even sharper as a management team. New employees’ time needs to be pre-booked, for example, so they have the same opportunities to talk to, observe and learn from their co-workers – just as they would if they were in the office together. Laser focused organisational skills are certainly essential!

Staying with our people, we’ve re-run our staff wellness survey with Champion Health, following our pledge in 2020 to better protect colleagues’ mental health. Six months on, the findings have revealed a different ‘temperature’, with less stress a common denominator among most. Many have, however, missed meaningful interactions with colleagues – let’s face it, we’re all a little tired of virtual social get-togethers.

We’re therefore looking forward to organising a celebration for staff as summer approaches – not least because we’ve got another big announcement coming. Our Instagram followers may have a sneaky suspicion as to what I’m talking about, so if you haven’t seen the photos, head over to our profile and take a look!

We know we won’t see a mass return to the office though – certainly not for everyone, every day. From a tech point of view, I’m naturally not worried, especially when I compare my thought patterns to fellow business leaders grappling with fears about secure hybrid working.

But maintaining the dynamic and personality of the team is a little trickier with people striving for different working patterns and much shorter hours spent at HQ. Tricky, but not impossible, and I’m enjoying spending time thinking about how we commit to and live by the values we reshaped as a team last year, in readiness for our January relaunch.

I could go on, but there’s work to do. All in all, we’ve had a good quarter, and our friends in the wider tech space are gearing up for a quietly confident 2021, too. After a volatile year, I’m pleased to hear stories of positivity and growth among our peers.

As the next three months unfold I think we’ll be talking lots more about endpoint security, challenging the status quo, and I’ve got a few potentially controversial things to say about voice! Watch this space…

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