Forward thinkers and tech innovators will be descending upon The Chambers in Leeds this month, for what is sure to be an unmissable exploration into next generation digital transformation.

Following the tremendous success of Vapour’s innovation forum in January, a brand-new panel of thought leaders will take to the stage to bring us the latest information on cloud technology, client connectivity, and the future of 5G - diving into what’s next for the fast-evolving world of hybrid working.

The exclusively-selected clients in attendance will come away with a slew of fresh ideas on how to improve their organisations’ productivity, security and resilience. Keeping them ahead of the curve in the rapidly changing tech environment.

Presenting at the city centre venue, will be representatives from the award-winning telecoms and technology provider, Wavenet, providing insight into, and demos of, their TeamsLink offering. The lucky invitees will be able to see just how the technology works and observe the business applications of its hero features, such as Power BI and dynamics integration, plus call recording. Wavenet’s John Denny is eager to provide a clear picture of just how much is possible with their programs, and how they can work seamlessly with other platforms, like that of Puzzel.

Pioneers of the customer service platform, Puzzel, will also be in attendance, showcasing their omnichannel contact centre on when and how this can be layered with other systems. Turning the spotlight onto their infrastructure, the value it holds, and the potential benefits they see in an increasingly remote working world, the focus of this session will be how to ensure savvy tech works harder for modern organisations.

The event’s highly-anticipated keynote speaker - CEO of Robiquity Tom Davies will be sharing the latest advancements in robotic process automation, its real world applications, and just how they can be implemented to benefit every organisation. Robiquity is widely recognised as the market leader, and Tom is sure to wow attendees with his observations and foresight.

Of course, there will also be a presentation from Vapour’s very own CEO Tim Mercer, who will unveil the latest 5G market changes set to revolutionise private network connectivity, and the need for faster progress as BT’s 2025 copper switch off edges ever closer.

Commenting on the event, Tim said “Hot on the heels of Vapour’s first innovation forum in January, this will be an excellent opportunity for our customers, partners, and friends to gather intel from some of the most pioneering thought-leaders from the communications and cloud tech space, as well as build key connections.

“With the market constantly evolving, and following such a successful turn out earlier this year, there felt no better time to launch the second instalment of the innovation forum, and I look forward to seeing what our keynote and guest speakers bring to the table on the day.”

All speakers will then be united for a Q&A session giving guests the opportunity to put their own questions to the knowledgeable panel.

If you are interested in attending this, or future innovation forums please visit our registration page or call 0333 200 1142 for more information.

As if landing a place on the Leeds Tech Climbers list wasn’t testament enough to our success, Vapour has also been identified as one of the region’s most forward-thinking companies in regards to digital innovation, transformation, and resilience.

Now in its third year of celebration, the Digital Enterprise Top 100 campaign seeks to encourage firms to embrace technology, develop their digital capabilities, and build more resilient infrastructure through the profiling of some of the industry’s trailblazers.

Since day one, Vapour has strived to engineer game-changing cloud technologies, and is always one step ahead to make sure we not only act as a real enabler of our own digital transformation success, but our customers’ too – whether that’s supercharging our toolkit with state-of-the-art Microsoft and SD-WAN solutions, or piloting an innovation forum with resounding success and getting the ball rolling on our net zero strategy. Of course, there’s plenty in the pipeline, too.

But it’s also our people that make a real difference, because just as much as our tech is exciting, the problem solving passion and technical experience across the breadth of our team is what truly drives digital innovation, transformation, and resilience.

In honouring the news to the Vapour collective, CEO Tim Mercer commented: “Quick wins don’t build relationships, so as a company we stay focused on our clients’ long game, and encourage our colleagues to do the same.

“They have been appointed because they are technically brilliant in their own field – whether that’s engineering, operations or sales. So, we give them the freedom to use their intelligence and apply ideas that deliver solutions beyond the obvious. They’re refreshingly tech-agnostic, and each ask the right questions to deliver the sharpest solutions to our customers – even if that means challenging the status quo in the process.”

Head of transformation and operations, Carol McGrotty, added: “We know we can use our tech to liberate businesses. But it’s often the people behind a project who act as a catalyst for change.

“Preparing well, involving employees at all levels in decision-making, and putting the customer at the forefront of ambitions doesn’t only preserve the longevity of digital transformation success, but upholds a sense of authenticity too.”

We couldn’t be prouder to have made the cut, and are delighted to mark the celebratory event on 16 June at Headrow House in Leeds amongst fellow delegates.

At the beginning of 2021, the rebrand and repositioning of Vapour marked a significant turning point in the nearly nine-year journey of our company. Fast forward to 2022, and the investment is still proving to be as crucial as ever in helping us dominate the conversation in a crowded sector.

But for head of transformation, Carol McGrotty, it’s people that play the most crucial role in branding transformation success. In an exclusive webinar hosted by legal professionals, Mills & Reeve, on February 9th, she delved deeper into driving innovation at Vapour through brand and highlighted the importance of employee buy-in…

Although the decision to embark on a digital transformation project can be driven by a whole host of challenges – from rapid growth and emergence into new sectors, to a pivotal change in business perspective – it’s often the people behind the organisation who act as a catalyst for change. Only by undertaking an honest review of a brand’s current positioning and identifying a need for transformation, can real evolution take place – innovating just for innovation’s sake will not only burn a hole in your time and resources, but it will also result in a ‘paint job’ finish that makes no commercial and/or cultural difference.

For Vapour – and any other business – this is no overnight process. Prepare well and give the project the time and attention it deserves – rather than treating it as a sideline objective – and company leaders will soon reap the benefits of streamlined operations, enhanced company culture and improved bottom line. For Vapour’s own strategic roll out, we devised a ‘365-day plan’ which was broken down into three smaller, more manageable stages, to enable us to analyse every facet of the brand’s evolution and maintain momentum from start to finish.

Customers also play a pivotal role in driving transformation, particularly when it comes to such jargon-filled, technical industries. Not only did we want our rebrand to demystify cloud technology and restore that ‘human touch’ we set out with, we also wanted our reputation to extend beyond our ‘toolkit’ to showcase our team, and help attract and retain the best talent. Therefore, gathering insight from our colleagues and customers on wider perceptions of Vapour was an essential part of the process – unveiling a concerted recognition of passion and talent, while addressing an apparent confusion over visual branding and restrictive product names. Putting the customer at the forefront of our ambitions meant we could also preserve the longevity of our digital transformation and bolster our sense of authenticity by giving them a stake in mapping out our future.

But a considered approach to driving innovation doesn’t just involve the rigour of senior level employees and customer insight – every colleague with a passion for the idea is able to tell the story upon launch. Think of them as your business’ most important ambassadors, and encourage them not only to embrace this new chapter, but to openly share their ideas to help spearhead further innovation. To hear more of Carol’s expert advice, and to catch up on commentary from other industry peers, watch the webinar in full, here.

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