With activity dwindling across a number of industries, you’d be forgiven for thinking it’s been an equally quiet quarter for Vapour. The truth is, both our pre-sales and renewals teams have seen greater demand than ever from customers keen to unlock the full potential of our toolkit. But which services have got people talking the most? Here’s a snapshot of just some of our recent activity.

Renowned for our network security expertise, several clients see Vapour as a bolt-on essential to help monitor web applications, filter through threats in traffic, and prevent large and small data breaches. More than simple set-and-forget technology, our hosted firewall offers hyper vigilance to help defend against threats — key not only for compliance mandates, but also for budgets, reputation, and more. Circle Recycling, a champion in waste management, is the latest customer to tap into this service. 

Meanwhile, CHIORINO UK, a plastic fabrication specialist and steadfast customer since 2017, embraced a new era of connectivity with enhanced internet service for its new site. And for Walker Fire, who we’ve partnered with since 2019, enhanced reporting capabilities have elevated their fire protection capabilities for 2024. 

But it’s not just about the new. A number of enduring partnerships were also reflected in our Q4 renewals. Logistics firm Ark-H Handling — a name many may recognise as our very first customer in 2013 — chose to continue its journey with our voice services. Northern Building Plastics, a Leeds-based building material supplier we’ve worked with since 2014, also renewed their connectivity commitments with Vapour. 

We’ve been a popular force among the resellers throughout this period too. Smart Solutions and Radius Connect — who we’ve partnered with for eight and two years, respectively — reinforced their trust in our toolkit by renewing connectivity and voice services for their own clientele.

And Walk Investments, the media and merchandise wholesaler that first chose Vapour in 2014, not long after we broke into the market, renewed both their connectivity and session initiation protocol (SIP) services. With the latter being used for internet telephony and multimedia distribution between two or more endpoints, it goes without saying that connectivity and voice have dominated our dialogue for much of the quarter.

So, what’s to come? James Wood, senior sales support, talks about Vapour’s vigilance: “Cyber threats are constantly evolving, so we’re always ready to address concerns for our clients. But the recent survey by Enterprise Strategy Group reveals the stark reality of vulnerabilities in the cloud. With 99% of respondents facing a cloud-focused cyber attack in the last 12 months, there's a growing urgency to ensure the resilience of IT estates. We anticipate an uptick in enquiries as organisations prioritise stability over hasty migrations.”

As we bid adieu to 2023, we thank our clients for their unwavering trust. Here's to more success, innovation, and strengthened partnerships in the coming year.

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In today's rapidly evolving business landscape, staying connected has emerged as the cornerstone of success. The ability to seamlessly communicate, collaborate, and access critical data has never been more vital. As such, it comes as little surprise that connectivity services have taken centre stage in Q3.

Our recent renewals not only signify the continued trust of our clients, but also reflect a broader trend in the digital landscape. Today, connectivity is critical for operational efficiency and growth. And each renewal story emphasises the significance of these solutions in empowering businesses to thrive in an interconnected world. Here’s a snapshot of just some of the many client renewals for Vapour this quarter… 

Renewed commitment to connectivity

During the third quarter of this year, several esteemed clients reaffirmed their partnership with Vapour by renewing their connectivity services. One of our valued clients, Proact IT – a prominent IT reseller in the automotive industry – chose to extend its relationship with us in July, opting for another year of connectivity and colocation services. This decision exemplifies the trust and satisfaction they have in Vapour's services.

In addition, Unipart Rail – the transportation company – and Circle Recycling, a waste management firm, decided to renew both of their leased line connectivity services for an additional three years, highlighting the enduring reliability of Vapour's connectivity solutions. 

Furthermore, Walker Fire/Apex Fire, a fire and security firm, in a forward-thinking move, renewed their entire voice estate and connectivity services with Vapour in August. The result?  substantial monthly cost savings of over £1,600 per month. 

Future-ready solutions

In today's tech-driven world, the importance of futureproofing connectivity cannot be overstated. Many clients recognise this need and turn to Vapour for innovative solutions. For instance, H Charlesworth Press – a printing services firm – initially using FTTC (Fibre to the Cabinet), upgraded to SoGEA (Single Order Generic Ethernet Access) data connections in August. This forward-thinking move ensures their connectivity remains reliable and capable of meeting the demands of home workers.

Another client, IT reseller Britannic Technologies Ltd, continued to leverage Vapour's hosted servers to run critical voice services for their end customers. This illustrates the adaptability and scalability of Vapour's services.

The common thread among these renewals is the recognition of connectivity as a linchpin for business continuity and growth. In an era where remote work, digital collaboration, and data transfer are integral to daily operations, Vapour's ability to provide cutting-edge connectivity solutions has proven invaluable to clients across various industries.

As we look ahead, Vapour remains committed to innovation and excellence in cloud technology. We are poised to continue assisting clients in their journey toward reliable, future-ready connectivity. 

Ready to supercharge your connectivity and embrace the future of business technology? Don't hesitate – reach out to us today

As the vanguard of cloud technology solutions, Vapour’s industry-leading toolkit continues to spin tales of seamless integration, security, and scalability in the connectivity world — with the renewals of organisations from finance to design echoing the resounding success of our support. Here are some of the hottest services that made waves throughout our client base in Q2…

Both steadfast partners since 2014, telecommunications service provider Zest4 and leading construction firm Seddons increased their reliance on Vapour’s connectivity solutions this quarter. Tapping into Veeam’s private backup, the resilience of Zest4’s co-location facility further underpins its disaster recovery strategy and business continuity. Meanwhile Seddon’s renewal of WAN bolsters the firm’s TeamsLink-powered unified communications network, enabling streamlined communication for the growing, and increasingly flexible, workforce.

A creative force since 2016, design and printing specialist H. Charlesworth and Co Limited is empowered by Vapour’s primary and backup connectivity circuits — enhancing the reliability, performance, and resiliency of their network infrastructure. With the added reliability and flexibility of voice telephony, the organisation can foster seamless communication, enhance productivity, and deliver exceptional customer experiences too.

In the realm of call centres, UMI’s TeamsLink renewal bolsters the health of its communication ecosystem, enabling seamless collaboration, improving agent productivity, and enhancing customer experiences through features like MIFID II compliant call recording, advanced skills-based call routing, customised Power BI reporting and so much more.

Andrew Wright and Co Limited, an accountancy firm which is now three years into its partnership with Vapour, wholeheartedly entrusted our team with the auto-renewal of its phone channels and telephony service.

In the fast-paced space of retail, where every interaction shapes the customer's perception, a major UK fashion brand recognises the paramount importance of delivering a seamless customer experience. To achieve this, they have harnessed the power of Vapour's secure and scalable co-location infrastructure, providing a robust foundation to house their mission-critical applications, safeguard customer data, optimise their supply chain management, and elevate their online shopping experience to new heights of sophistication.

Keen to learn more about any of the technologies described here? Get in touch with one of our experts today.

It’s no secret that the global tech sector is advancing at an astonishingly rapid pace – not least in relation to the now integral role of digital transformation in spearheading growth and success. But no matter the size or scope or your organisation – or how sophisticated your innovation strategy is – the only way to drive significant change is to leverage the power of people.

So, to champion some of the industry’s finest talent, and gain some insight into the minds of individuals from across the tech space, we’re inviting friends and partners of the business to take part in our quickfire Q&A.

Up next, it’s Ed Critchley – sales and marketing director at Cheshire-based telecommunications provider, Albeego. Take it away, Ed…

Tell us about your role at Albeego and the part you play in the tech sector.

Albeego offers an innovative way to provide broadband connectivity, whether static or on the move, even in the most hostile environments that are lacking in reliable or stable communications infrastructure. Our bonded technology can, for example, take the strongest cellular signals and combine them to give more secure and high throughput connectivity.

We are carrier agnostic, but even if that in itself is an issue, we can deliver connectivity over TV whitespace – so places such as desserts suddenly become ‘online’.

What innovation was the turning point for your organisation, to get it to where you are

Comms is vital in the military environment – not least to help fulfil security needs – and the inventor of Albeego’s bonded technology had long known that there was a need for more stable and reliable internet connectivity upon his return to the UK from the Middle East in 2018.

Believe it or not, Albeego’s first router was made in a margarine tub, and the turning point was when high definition video could be seamlessly streamed on a train from Wigan to London – proving that the tech was successful! The router worked by connecting to multiple cellular towers and intuitively anticipating which ones should drop and join, while leaving other radios anchored.

And where’s next for your business?

We’re starting to tap into the realm of smart farming and agriculture, and are working with sector leaders to develop technology that we believe will revolutionise this sector going forward.

Food security is big on the agenda right now, and farming has to step up and improve its output to keep pace and become self-sufficient. It’s early days for IoT smart farming, but

Albeego plays a critical role in providing reliable connectivity and communications – whether that’s for tractors out in the field or automated machinery and robotics.

The biggest misconception faced by the tech sector is…

That innovation comes at a cost. Innovation is now going to be more affordable than any past investment from a hardware and tech perspective, and the ROI is growing rapidly. While cost might be presumed to be an initial barrier to implementing state-of-the-art products and solutions, what it replaces or improves makes the investment worth it in the long run – not only saving time and money, but also providing new benefits and features.

What do you think will be the biggest tech trend over the next 12 months?

Artificial intelligence (AI) and robotic process automation (RPA) using IoT connectivity is really gathering pace at the minute. I’m sure there’ll be even more investment to come in those areas over the next year.

What top tip would you give to an individual trying to excel in their tech career?

I suppose this is a life rule too, but if it seemed like a good idea at the start, it probably is. Don’t let hurdles and doubts creep in and cloud your judgement, and don’t let self-sabotage talk you out of innovation.

Similarly, if you were never sure in the first place, that’s probably a sign to leave something and move on – knowing when to drop something is really critical to progress.

The next purchase on your personal tech wishlist is…?

I change my tech all the time for the latest iterations of existing products, such as my PC or phone, but I’m due an upgrade for my drone.

I love photography and video, and can often be found filming footage of interesting historical sites on my travels abroad, so it would be great to get the latest version for better camera capabilities.

And what is the earliest memory you have of tech in your life?

When I was a child, we went to Florida on a family holiday – it must have been around 1980 at Disney World, I remember taking a family picture and having it developed on a dot matrix printer – looking back, it doesn’t look much like us at all, but it was so cutting edge at the time. We were all totally wowed by it and showed our friends and family when we arrived home.

What is one longstanding piece of tech that you are shocked is still used today?

There are two that spring to mind:
1. AOL dial-up internet access – before broadband, people would use a standard phone line and an analogue modem to access the internet at one pence per minute, and over two million people still use it today! Perhaps it’s residents in rural places or those resistant to change who can’t move away from tradition, but this statistic is so bizarre to me. They clearly need an Albeego solution!

2. Vinyl – I used to DJ using vinyl when I was young and I loved it, but I’m amazed it’s made its way back into popularity. I thought its time had been and god for good!

If you are without the internet for an hour, what would be the first activity you resort to, to pass the time?

I’ve taken golf up recently again with my son, but would definitely need more than an hour for that, so I supposed I would read a book.

I’m a bit of a book collector, so have lots on the shelf that I could pick up. I’m quite sad that I actually have two copies of some books – one for reading and one to keep in perfect condition. It’s a mix of subject matter really, but mainly I love historical books with a slight twist – I’m currently reading one about Ancient Egypt, which is a bit of a hybrid between fiction and non-fiction.

I’m also currently co-authoring a book with a friend in Denmark about the Knights Templar, so perhaps I could pass some time putting pen to paper with ideas, too.

Renowned commercial property rental specialist Towndoor has renewed its connectivity agreement with cloud tech firm Vapour, as the two popular Huddersfield brands near a decade of working together.

The relationship initially began with the supply of managed internet lines for Towndoor’s Holmfirth HQ and Dyeworks industrial property. Powering the organisation’s business-critical operations as well as tenants’ own connectivity, the 100mb lines have long proven their quality of service, however busy Towndoor has been.

But mindful of the company’s upcoming growth plans, Operations Director Jack Dixon sought an upgraded connectivity package to support the firm’s evolving cloud tech infrastructure.

“We are continuing to expand our commercial property portfolio in Huddersfield and Holmfirth, with the development of additional facilities including our recently launched café and some upcoming new industrial units,” Jack said. “It is vital that as we look ahead to future growth, nothing holds us back. Vapour has powered our connectivity for nearing a decade, and they’ll be our ISP long into the future too.”

Impressed by the level of personal service delivered since the relationship began, Towndoor still conducted due diligence when it came to the upgrade project.

“Our latest Vapour contract was signed three years previously, and it’s only right that we benchmarked their quality of service and price point against the wider market, for peace of mind,” Jack continued. “Once again, they did not disappoint.”

Vapour has therefore rolled out 500mb over 1000mb connectivity.

“While Towndoor’s operations are not IT-heavy, we are renowned for being at the forefront of adopting the latest systems and technologies, particularly if they will have a positive impact on customer service levels,” concluded Jack. “We were therefore keen to futureproof our internet provision, so that we’re equipped with the speeds and uptime we will need, as we grow.”

“We have clients throughout the UK, not least because we have a satellite presence in Scotland, Lancashire, South Yorkshire and London, to complement our Huddersfield HQ,” added Vapour’s CEO Tim Mercer. “But there’s something quite special about cultivating and sustaining a relationship with a fellow local business, especially one as respected as Towndoor.

“Like us, they don’t stand still, and it’s a pleasure to work alongside a progressive, ambitious firm like that. Despite all their success to date, I still feel like there’s an awful lot to come from this continually-expanding team. It’s great to play even a small part in supercharging their growth.”

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