For those who don’t know, ChatGPT is a state-of-the-art natural language processing tool, driven by AI technology, that has been making waves across a whole host of sectors recently. Now being leveraged as the brainpower behind Microsoft 365’s latest update, Copilot, the platform is set to have a greater number of applications, and more intuitive functionality, than ever.

So, what does this mean for the UK’s most ambitious organisations? Here, Vapour CEO Tim Mercer offers up some insight…

Give yourself five minutes on ChatGPT and you’ll instantly see how powerful the tool is. Integrate it into the world’s leading productivity cloud, and that impact will grow tenfold.

The architecture has been trained on an endless corpus of text data, making it an ideal solution for natural language processing and word-based tasks. Augmenting organisations’ existing Microsoft systems or able to be implemented as an entirely new solution, it’s a truly game-changing development for firms looking to stay ahead of the curve in terms of productivity and innovation.

Of course, being in its infancy, there are a handful of iterations to come before the service works seamlessly. But, more than simply embedding ChatGPT into Microsoft 365, here are three ways the enterprise-ready Copilot AI system is set to supercharge productivity…

Augmenting the customer experience

With features such as chatbots, virtual assistants, and automated support, leveraging the power of ChatGPT to enhance communication capabilities will take the customer experience to a whole new level — improving engagement by providing timely and accurate responses to enquiries.

Crucially, this won’t replace humans. Instead, it will free up teams for more complex, revenue-generating tasks — leaving manual, laborious work in the hands of capable technology, and maximising business efficiency across the board.

Straightforward integration

For businesses already using Microsoft 365, the integration of ChatGPT will be a straightforward process. Microsoft has announced that the technology will be merged into the platform's existing tools — including Teams, Word, and Outlook — meaning features will be available for use almost immediately.

For companies looking to implement the pairing as an entirely new solution, the process is equally simple. Microsoft's suite of tools is designed to be intuitive and user-friendly, making it easy to get started with the platform. Plus, as a cloud-based solution, it’s ideal for geographically dispersed teams too — with applications able to be accessed from any location, at any time.

Unlocking seamless collaboration

This update is significant from an internal productivity perspective too. It means that you can finally say goodbye to clunky interfaces and hello to seamless collaboration. Imagine being able to ask Microsoft 365 a question in the same way you would ask a colleague, and getting an instant response that is accurate and helpful. 

And that's not all. ChatGPT is also capable of generating text — not just interpreting it — which means that Microsoft 365 can now help you write emails, reports, and even presentations, as well as summarise key points of an email thread or Teams meeting. No more staring at a blank page or struggling to remember details. Just tell Microsoft 365 what you want to achieve, and the AI will do the heavy lifting.

At Vapour, we believe that technology should be harnessed to empower businesses and individuals to achieve their full potential. If you are interested in learning more about how Vapour can help you provide a competitive edge with Microsoft 365, get in touch to discuss your custom solution, today.

We’re halfway through the year – can you even believe it?! In this second instalment of our 2021 technology news roundup, we share some of the innovations and key digital transformation developments that have caught our eye over the last few months.

Here are some of our ‘must shares’…

Covid 19 accelerates AI use

We know that our dependence on technology and the number of people with advancing digital skillsets have accelerated globally as a result of the pandemic. And when it comes to artificial intelligence adoption, it’s interesting to see that the UK now features in the top five countries in the world, alongside Italy, Germany, France, and the US. TechRepublic reports how businesses are embracing it.

Workplace wearables

According to Raconteur, AI looks set to spark the latest office revolution too, with the workplace set to experience a number of further changes over the next 12 months. The use of wearables is one particular trend to keep an eye on!

Does ‘the new normal’ bring heightened cybersecurity risks?

In a 1Q21 global poll of 165 executives on behalf of Gartner, it’s interesting to note that the top three cybersecurity concerns all related to hybrid working. As we know, teams across the country rushed to implement remote solutions back in March 2020, and it seems that as the world now starts to return to some form of normality, these hasty implementations may not be up to scratch.

SD-WAN hits the headlines

Remote working is here to stay, which means organisations need to implement secure, future-proofed systems that keep endpoints and networks safe - and that’s where we shine! Vapour has partnered with Gartner Magic Quadrant-recognised Fortinet, to deliver a highly robust SD-WAN solution, which saw us hit the tech headlines too!

Check out our feature in Comms Business.