Tell us about your role at Content Guru and the part you play in the tech sector.
As a business development manager, I’m responsible for account management and working closely with new clients, customers and partners. As a cloud communications provider, it’s also important to keep on top of industry trends, to understand the new and emerging challenges that organisations face and how technology can help.
What innovation was the turning point for your organisation, to get it to where you are now?
The cloud. Where would we be without it – especially since the pandemic?!
And where’s next for your business?
We’re currently expanding our global reach into the US which is very exciting!
The biggest misconception faced by the tech sector is…
That price should be a core deciding factor – organisations need to carefully consider requirements, alongside how providers/solutions can best meet the needs of the organisation and what value the solution or service is delivering above simply cost saving.
What do you think will be the biggest tech trend over the next 12 months?
The pandemic has led businesses to diversify their communication channels and has opened the door to an increase in self-service solutions to help address resource limitations. As we start to navigate out of the pandemic and adapt to a more permanent hybrid way of working, we’re likely to see more of this as an effort to support organisations.
What top tip would you give to an individual trying to excel in their tech career?
It’s really important to keep your eye on industry trends and to learn your products inside and out. The technology sector can be full of jargon and complex terminology, so knowing in detail what the products and services are capable of means you can add extra context for customers to break down those barriers.
The next purchase on my personal tech wishlist is…?
New PC parts – I’ve taken on the task of building my own computer!
And what is your earliest memory of tech in your life?
What is one longstanding piece of tech that you are shocked is still used today?
A fixed home landline. You see them less and less in homes today, but there are still some around.
If you are without the internet for an hour, what would be the first activity you resort to, to pass the time?
Going for a drive. There is something about getting on the road that is just so relaxing.