Our robust cloud infrastructures – comprising...
By managing our own private MPLS network spanning...
The channel is changing. ‘Digital transformation’ is no longer just a buzzword, and clients are now demanding cloud-first technologies within their business.
But Vapour has been cloud-first since our inception in 2013. In fact, our company is built on four cornerstones of cloud-first excellence – voice, video, networks and storage. It’s all we know.find out more
At Vapour, we’re as renowned for our people as we are our robust cloud services. That’s why we regularly put one of our colleagues in the spotlight so you can learn more about their role, their skills and even their annoying habits! Next up it’s Joel Beckhelling…
Apprentice Service Desk Engineer
Describe your role in one sentence
Managing first-line customer-related faults and tickets.
If there’s one word to summarise why you got the job, what would it be?
Of Vapour’s suite of cloud services, which is your favourite?
Höllr – I think the capabilities of our voice solutions are incredible.
The phone rings and it’s your dream client – describe who it would be and what help they’d need from you…
A customer informing of an outage that they rectified so we don’t have to chase them on the cause of the problem.
If we were to ask your colleagues, what would they say is your worst habit?
I don’t have one! 👍
And what are you more positively renowned for?
What are your hopes for the business over the next 12 months?
That we continue to grow at a manageable rate so we can provide the best experience for all customers.
What is the one thing you’d change about the industry?
I’d like to see customers more involved in the technical process.
When Friday evening arrives and the weekend begins… where are we likely to find you?
At the pub!
What is your dream job? (other than the one you already have of course!)
A motorsports engineer.
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