At Vapour, we’re as renowned for our people as we are our robust cloud services. That’s why we regularly put one of our colleagues in the spotlight so you can learn more about their role, their skills and even their annoying habits! Next up it’s Jack Doyne…
Service Desk Engineer
Describe your role in one sentence
Sometimes it can feel like you’re stood in front of a firing squad, yet it’s so rewarding to know that you helped a customer fix a problem they had. As engineers, we know that you don’t always get a thanks, but when you do it makes it doubly worth the effort.
If there’s one word to summarise why you got the job, what would it be?
Of Vapour’s suite of cloud services, which is your favourite?
It’s got to be Höllr – there’s just something about the voice services we sell that has me interested. I particularly like the flexibility Höllr presents for our customers – you can have 4 phones or 400, and the solution can be supplied with a list of features as long as your arm or it can stick to the basics of a call and simply do it brilliantly. It’s fascinating to think of all the possibilities and combinations you can try, to fit a customer’s needs and requirements.
The phone rings and it’s your dream client – describe who it would be and what help they’d need from you…
My dream client would be Jurgen Klopp, but given my football skills I’d be lucky if a local 5-a-side team called me! On a more serious note, I would probably say Intel – they’d be wanting a voice system for 1000+ users and 1gig leased line.
If we were to ask your colleagues, what would they say is your worst habit?
My messy desk – I guess I’m just too busy to keep it tidy all the time…
And what are you more positively renowned for?
Stressing mainly, but I’d say this reflects my passion and dedication. When a ticket lands on my desk, it’s my priority – the only thing running through my mind is a determination to get it fixed so that the customer is happy.
What are your hopes for the business over the next 12 months?
Family growth. I don’t think we’re just a team, we’re a family – everyone is friends inside and outside of work. Anyone that can join the family and help with future and existing projects, is exactly who we need. I think the more team chemistry we can achieve within the office and beyond, the higher we can aim, together.
What is the one thing you’d change about the industry?
Access to training and help. Learning about new products and what they can or can’t do, is something I personally love. But I know it isn’t always easy to find the resources to do this, so if I could change anything, I’d fix that – everyone should have the ability to play around and learn new stuff.
When Friday evening arrives and the weekend begins… where are we likely to find you?
In the pub or club with friends or watching the football. Let’s not speak about the end of the weekend, as it’s not really a good scene!
What is your dream job? (other than the one you already have of course!)
Smashing in absolute screamers for Liverpool against Manchester United, and lifting the premier league trophy.