Our robust cloud infrastructures – comprising...
By managing our own private MPLS network spanning...
The channel is changing. ‘Digital transformation’ is no longer just a buzzword, and clients are now demanding cloud-first technologies within their business.
But Vapour has been cloud-first since our inception in 2013. In fact, our company is built on four cornerstones of cloud-first excellence – voice, video, networks and storage. It’s all we know.find out more
The comms landscape has changed beyond recognition, with consumers demanding a seamless experience whether they opt for voice, video, SMS, email, social media or live online chat.
These multichannel expectations can pose significant ‘headaches’ for UK businesses, particularly large teams relying on traditional or disparate systems. But cutting-edge technology can actually facilitate effective, compliant and unified communications with ease, regardless of where the call handler is located! Introducing the internationally acclaimed contact centre Storm®, from Gartner-accredited Content Guru, as delivered by Vapour, into BetFred.
Delivers across voice, video, email, social media, SMS and webchat, directly to the call handler’s web browser.
Users can integrate any third-party system, application or database directly into the platform.
No project too large – Storm® currently supplies the UK’s largest electricity distributor, with 93% of enquiries automated during peak times.
Multiple screens and desktop sharing via WebRTC is achievable with a single, clear dashboard.
The robust platform delivers 99.99% availability for maximum business continuity.
This is a multi-million-pound investment platform, with proven PCI and GDPR compliance, trusted by some of the largest global utility providers with extreme contact centre demands.
Satisfies modern business requirements with proven capabilities including secure call recording, at-a-glance reporting, flexible working etc.
Utilises the latest WebRTC technology to ensure a modern, fit-for-purpose comms solution that supports efficient business operations.