BACK TO MENU
Höllr
Voice

Offering innovative cloud telephony for...

Sanctm
Cloud

Our robust cloud infrastructures – comprising...

Tunnl
Connectivity

By managing our own private MPLS network spanning...

Gaze
Video

Future-proofed video communications to connect...

Our solutions

The channel is changing. ‘Digital transformation’ is no longer just a buzzword, and clients are now demanding cloud-first technologies within their business.

But Vapour has been cloud-first since our inception in 2013. In fact, our company is built on four cornerstones of cloud-first excellence – voice, video, networks and storage. It’s all we know.

find out more

Content Guru

Scroll

The comms landscape has changed beyond recognition, with consumers demanding a seamless experience whether they opt for voice, video, SMS, email, social media or live online chat.

These multichannel expectations can pose significant ‘headaches’ for UK businesses, particularly large teams relying on traditional or disparate systems. But cutting-edge technology can actually facilitate effective, compliant and unified communications with ease, regardless of where the call handler is located! Introducing the internationally acclaimed contact centre Storm®, from Gartner-accredited Content Guru, as delivered by Vapour, into BetFred.

At-a-glance info

  • A market-leading omnichannel customer engagement solution
  • Utilises modern WebRTC technology to handle millions of calls
  • Feature rich, e.g. secure call recording, at-a-glance reporting and flexible working
  • Integrates with third party tools such as CRM systems and Skype for Business
  • Bespoke integrations also possible, e.g. electricity network monitoring for utility contact centres

 

Don't just take our word for it...

Content Guru KEY BENEFITS

Omnichannel

Delivers across voice, video, email, social media, SMS and webchat, directly to the call handler’s web browser.

Maximum integrations

Users can integrate any third-party system, application or database directly into the platform.

Scalability

No project too large – Storm® currently supplies the UK’s largest electricity distributor, with 93% of enquiries automated during peak times.

Speed

Multiple screens and desktop sharing via WebRTC is achievable with a single, clear dashboard.

Impressive uptime

The robust platform delivers 99.99% availability for maximum business continuity.

Tried-and-tested

This is a multi-million-pound investment platform, with proven PCI and GDPR compliance, trusted by some of the largest global utility providers with extreme contact centre demands.

Feature-rich

Satisfies modern business requirements with proven capabilities including secure call recording, at-a-glance reporting, flexible working etc.

Futureproofed

Utilises the latest WebRTC technology to ensure a modern, fit-for-purpose comms solution that supports efficient business operations.

Ready to know more about Storm®?

become a partner