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Our solutions

The channel is changing. ‘Digital transformation’ is no longer just a buzzword, and clients are now demanding cloud-first technologies within their business.

But Vapour has been cloud-first since our inception in 2013. In fact, our company is built on four cornerstones of cloud-first excellence – voice, video, networks and storage. It’s all we know.

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Vapour isn’t just an accredited Avaya partner – we’re also one of the fastest growing mid-market cloud voice partners in the UK. And that was before we revolutionised the space with our new managed service offering!

So, whether your customer is looking for basic cloud telephony, IP Office Select for maximum robustness and engagement, or anything in between, talk to us about what’s possible.

As a globally-recognised brand, Avaya has continued to transform how organisations communicate. And having specialised in cloud voice since Vapour was established in 2013, we’re a trusted partner to take businesses on this digital transformation journey.

Our Avaya solutions

An Avaya managed service

Vapour is the first Avaya specialist to introduce a managed service offering across ACCS, IP Office and containerised solutions. This means that partners can now source some or all of the distribution channel components directly from us.

This end-to-end service wrap means a single point of contact, no dismissal of responsibility and a defined SLA that puts customer satisfaction at the heart of everything.

Avaya Contact Centre Select (ACCS)

Avaya Contact Centre Select (ACCS) is a clever unified communications product designed for growing businesses that want to harness the multichannel potential of the cloud.

Encouraging businesses to anticipate and accelerate customer interactions, this solution gives every agent inbound and outbound voice capabilities, plus email, web chat and SMS. The result is contextual conversations, efficient working practices and reduced costs.

3000+

Avaya Powered by Licences

£100k

investment in Avaya training

22

members of staff trained on Avaya

Flexible options

Powered by Avaya IP Office

Organisations looking for a contact centre solution for up to 3,000 users can benefit from a managed service with end-to-end SLA, hosted in Vapour’s private cloud.

Containerised IP Office

For smaller non-contact centre organisations with up to 400 users, a containerised Avaya IP Office solution hosted in a public cloud, provides another option.

Vapour’s AVAYA solution – compared to alternatives such as Cisco Unified Comms – saved us 90% on installation costs alone and north of £70K on hardware costs for our entire group.

Our entire proposition is about delivering maximum value for the Avaya channel and Avaya customers – something which is important to Vapour too. We are not a threat to one another’s businesses – we can be an enabler to even greater service levels, which strengthens everyone’s competitive advantage!

Avaya KEY BENEFITS

Unified comms

Feature-rich call handling, messaging, conferencing, presence and IM, all powered by the latest WebRTC.

Multichannel capabilities

Contact centres can interact with customers via the method they prefer to use, leading to greater satisfaction levels.

Supports flexible working

Integrates with users’ mobiles, with find me/follow me for secure working, irrespective of location, and use of an office rather than a personal number.

Easy to deploy and use

With no hardware/software installation required, organisations are quickly up and running, with features such as conference calls available in one click.

Multiple options available

From basic cloud telephony solutions through to IP Office Select for robust larger teams requiring greater customer engagement levels, the options are endless.

Tried-and-tested

These technologies are popular in organisations large and small, and Vapour is one of the most established cloud voice partners in the UK.

Talk to us about using Avaya

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