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The channel is changing. ‘Digital transformation’ is no longer just a buzzword, and clients are now demanding cloud-first technologies within their business.

But Vapour has been cloud-first since our inception in 2013. In fact, our company is built on four cornerstones of cloud-first excellence – voice, video, networks and storage. It’s all we know.

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Secure call recording for FCA compliance

After Accident Care Team is a Yorkshire-headquartered accident management specialist, dedicated to ‘holding the hands’ of people who require support with claims following road traffic incidents, personal injuries, employment issues, medical negligence and more.

Operating in this highly-regulated industry means that compliance is paramount. But for this family-run firm, the quality of the customer experience is equally as important. 

When the growing business sought a secure call recording solution, they turned to the cloud telecoms specialists at Vapour.

Claims manager Jamie Pigott explains:  

“After meeting James Wood in person, my first impressions of Vapour made a big impact – straight away I knew this was a company that cared about customer service levels. I was told that if I needed anything, at any time, Vapour would be there to help, and they meant it! This ethos mirrors the approach we adopt in our own business, so I was sold.

Our requirements were initially fairly complex, given the make-up of our team based out in the field. But we worked closely with Vapour so that they could understand our individual requirements, and 12 months on that initial commitment to us now speaks volumes.

The engineer who deployed the call recording solution – Damien – is an amazing asset to the team, and not the first example of Vapour being as much about great people as great tech. He and his colleagues remain extremely responsive if we need their assistance, which means we can maintain consistency in terms of what’s important to us – a great service level for our own customers.”

Download TECH A-Z 2021