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The channel is changing. ‘Digital transformation’ is no longer just a buzzword, and clients are now demanding cloud-first technologies within their business.

But Vapour has been cloud-first since our inception in 2013. In fact, our company is built on four cornerstones of cloud-first excellence – voice, video, networks and storage. It’s all we know.

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External communications network, cloud back up & data storage – Ark-H Services

Ark-H Handling Ltd provide a wide range of fulfilment services for national and multi-national clients of all shapes and sizes. Founded back in 1990, Ark-H Handling are constantly striving to introduce new services for their customers and also embracing new technology which streamlines their business.

Over the past 24 years, the technology support needs at Ark-H has changed each and every year. When it came to finding a partner to help them with their technical infrastructure – Vapour was the natural choice due to the streamlined nature of the products and the way they made moving to a new supplier easy and seamless.

Fiona Strong, Managing Director at Ark-H Services commented:

“Ark-H Handling Limited has been working with Vapour for 5 or 6 years now. They support our technical infrastructure in a range of areas including the provision of our external communications network (on a private MPLS) and we use their data centre for cloud back up and data storage.

We are nearing the go live date of a major project to migrate all our voice-communications/telephony to the cloud. We find Vapour to be an excellent partner because they work closely with us to solve problems and develop solutions and always at a  reasonable cost.

Their responsive staff, working in close cooperation with our in-house IT resource, have enabled the company to create a more robust and future proof basis for our voice and data comms at the same time as finding opportunities to save costs and enhance the services that we offer to our demanding clients.

Direct and demonstrable results of our working relationship with Vapour are things like more reliable up time, greater security and enhanced business continuity. To that extent their services actively support the maintenance of our ISO accreditations, such as ISO27001 for data security and ISO22301 for business continuity.

Furthermore, by enabling us to reduce our server spread and back-up systems they have actually saved us money. We are looking forward to the implementation of the new telephone service before the end of this year and anticipate a long and valuable working partnership with Vapour. We would certainly have no hesitation in recommending them to others.”

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