UNTHA UK has been recognised in the Digital Enterprise Top 100 list, achieving a prestigious ‘leading light’ spot among the ten best performers. The accolade reflects the shredder manufacturer’s continued commitment to tech innovation since way before the pandemic – with Microsoft Dynamics now deeply embedded throughout every fast-growing department in the business.
But a chance conversation with Vapour revealed that Teams could be working much harder for this busy firm.
UNTHA UK has invested a significant six-figure sum – and counting – in Microsoft Dynamics, integrating the technology so that it has become an ERP system underpinning the entire business.
No stranger to Microsoft Teams, the organisation’s use of this communications platform rocketed during the pandemic, particularly for instant messaging and internal calls when working remotely.
Keen not to take a step back when lockdown rules ended – not least because engineers have long worked at varying locations throughout the country – Teams has continued to remain integral to the firm’s tech stack. But UNTHA UK was unaware of TeamsLink’s capabilities – and therefore how much harder it could work for the business – until a chance introduction to Vapour.
Previously using a VoIP phone system – with traditional handsets – from a different provider, UNTHA was utilising cloud telephony, but it was disparate from UNTHA’s growing Microsoft estate – particularly all-things-Teams.
Vapour therefore began talking to UNTHA UK’s project lead about TeamsLink – a Microsoft approved unified communications solution to facilitate inbound and outgoing voice calls via Teams.
The feature-rich platform also includes IVR ring groups, advanced call queues, visual routing manager, auto attendant and on hold music capabilities compatible with UNTHA UK’s service from PHMG, monitoring tools, customisable Power BI reporting, and more.
Because the platform is wholly cloud-based, there is now no need for handsets on desks – in fact, there’s no need for any on-site infrastructure whatsoever! Everything goes through employees’ computers, and site-based engineers can use TeamsLink via an app on their phone.
This Microsoft ecosystem integration means a consistent user experience for colleagues who have become familiar and increasingly-reliant on Microsoft technology, and all comms now come via this single pane of glass solution.
An intuitive portal gives the lead user visual control over the management of employees and call flows, and new colleagues can be trained with ease. UNTHA UK’s data analyst also has access to otherwise untapped BI to understand true workplace performance and customer service levels.
In short, Teams is now even more integral to UNTHA UK than ever.
UNTHA UK’s Claire Slater, who is now the lead user of the TeamsLink portal, commented: “I have found the system to be very user-friendly, and can navigate around it quickly following basic training. I love that we can initiate new changes ourselves, which is important in an ever-changing business – we’re not reliant on a supplier, which means we can move quicker. The Vapour team has been friendly and helpful throughout the implementation, and I’m continually utilising new features – I really love the ability to block nuisance calls!”
