Following a period of ongoing growth, multi-site insurance brokerage Erskine Murray wanted to transition to a modern cloud voice infrastructure to support smarter working, fit for the future.

With four offices throughout the UK – each with their own on-premise system – this ever-expanding business wanted to transition to a modern cloud voice infrastructure that would support smarter working. Half of Erskine Murray’s 100-strong workforce is also field-based, so a communications product that would better integrate the team irrespective of location, was a further priority. The company was therefore introduced to Vapour.

A detailed consultation followed to understand not only the team’s current requirements, but also their onward growth plans.

Impressed with Vapour’s specialist cloud skill-set, Erskine Murray invested in 100 Avaya licences with real time reporting, unified communications functionality to support remote working, phone hardware, and secure connectivity through Vapour’s private MPLS network.

The investment comes on the back of significant expansion for the company and is designed to future-proof its infrastructure as the scale up continues.
And implemented before the onset of Covid, the move from an incumbent on-premise system to agile cloud communications technology, couldn’t have been better timed.

“We have grown both organically and via acquisition, to a £7m turnover business. And to support our onward growth, it’s crucial we have next-generation technology at the heart of the organisation. We knew we could no longer work in silos.

“When we first began the transition to Vapour’s cloud voice solution, nobody could have anticipated that COVID-19 was on the horizon. But this is a perfect example of the need to prepare for the unexpected. Our business continuity planning thankfully meant we could adapt to lockdown constraints with relative ease, which has protected the productivity and morale of staff, as well as the level of service we provide to customers.”